Kariéra

Kariéra

Product Owner - Salesforce Service Cloud

As a Salesforce Service Cloud/CRM Product Owner, you would be part of a team responsible for supporting the delivery of enterprise cloud technology solutions for FleetCor Technologies. Our Salesforce Service Cloud/CRM Product Owners are responsible for everything from requirements gathering, business acceptance criteria, testing, training and post-deployment support to ensure full utilisation, tailoring of the platform to match and support business objectives.

 

Responsibilities:

  • Work with FleetCor Business Teams to gather, understand, and define business requirements.
  • Develop user stories, support the design and development of Salesforce Service Cloud projects.
  • Collaborate with developers to develop, test, and verify that solutions will meet business requirements.
  • Participate in key meetings including requirement sessions, system demos, user acceptance testing, and end-user training.

 

Requirements:

  • Experience using Salesforce Service Cloud (preferred) or CRM Products to develop Business solutions for Service Operations
  • Experience soliciting, gathering, and analyzing user input and requirements; documenting user stories; and collaborating with business stakeholders
  • Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio
  • English Language is a must as you will be working with international teams
  • Ability to prioritize multiple tasks within a collaborative team environment
  • Detail-oriented, flexible, and willing to do what it takes to get the job done

 

Desirable:

  • Experience in Salesforce Service Cloud implementation through the full Software Development Lifecycle (SDLC)
  • Experience with agile development
  • Experience working in Financial, Telecom, or a small but growing organization
  • Previous Salesforce Implementation with Sales, Service, Marketing, ChatBot.
  • Knowledge of best-practice Sales, Marketing, and Service processes

 

We offer:

  • Attractive salary
  • 25 + 5 vacation days
  • Lots of benefits, including meal vouchers, sport/culinary/insurance contribution, a multicultural environment, and support for professional and personal development

 

If you agree that it's a fit and you’re interested in working with a major, international organization in a local, friendly office, then please write me (bill.appleman@fleetcor.eu) back with 2-3 times that would work for you for a phone call this week.